Privacy Policy
As part of our privacy and cookies policy we will obtain personal data about you such as your name and address whenever you complete an online form. For example, we will obtain your personal data when you contact us for any reason. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of dealing with your request.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further information in our cookie policy.
How we may use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
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to help us identify you and any accounts you hold with us
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administration
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statistical analysis
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customer profiling and analysing your purchasing preferences
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marketing – see ‘Marketing and opting out’ below
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fraud prevention and detection
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customising this website and its content to your particular preferences
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improving our services
Marketing and opting out
Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, fax, email) about any of our services which may be of interest to you. If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further ‘Your rights’ below.
Disclosure of your personal data
We may disclose your personal data to:
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other companies within our group
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our agents and service providers (eg providers of web hosting or maintenance services)
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law enforcement agencies in connection with any investigation to help prevent unlawful activity
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our business partners in accordance with the ‘Marketing and opting out’ section above.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
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access to your account is controlled by password and username which are unique to you
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we store your personal data on secure servers
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
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give consent on his/her behalf to the processing of his or her personal data
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receive on his/her behalf any data protection notices
Your rights & request of data
You have the right to request access to personal data which we may process about you. If you wish to exercise this right you should:
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put your request in writing
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include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
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specify the personal data you want access to, or if you’d like all data.
We will action any data requests within 30 days of receipt.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
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put your request in writing
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provide us with enough information to identify you (eg account number, username, registration details)
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specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should use the manage preferences link within an email, or:
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put your request in writing (an email sent to info@trainattroys.com with a header that says ‘Unsubscribe’ is acceptable)
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provide us with enough information to identify you (eg account number, username, registration details)
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to info@trainattroys.com.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
Cookie Policy
How we use Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Name | Expires | Purpose | More Information | |
|---|---|---|---|---|
| _ga | 2 years | Analytics Tracking | Used by Google Analytics to track usage and visitors to our website. This helps us improves aspects of our website, content and make it a better experience for our members. | |
| _gat | 2 years | Analytics Tracking | An additional cookie used by Google Analytics to retrieve tracker objects. | |
| _drip* | 2 hours |
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A cookie, used by a third party to store a token to help identify a user. |
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 2 years.
